Terms & Policies

Cancellations

The Tiny Spa understands that life happens and for this reason, we have a flexible cancelation policy.

Time

All guests are required to enter credit card information when booking their appointments. The card that is entered will only be charged if the guest cancels within less than 24 hours or does not show up to their appointment.

  • Canceling with more than 24 hours notice: If you text the spa number or leave a voicemail at least 24 hours before your appointment time, there will be no charge.

  • Canceling with less than 24 hours notice: If you text the spa number or leave a voicemail to cancel less than 24 hours before your appointment, your service provider may charge you 100% of the total cost of the appointment's services that were scheduled.

  • No Show/No Contact: If you do not arrive at your appointment and/or do not contact us, your service provider may charge you 100% of the total cost of the appointment's services that were scheduled.

    All cancellation fees are charged at the discretion of the service provider(s).

  • If you are running late for your appointment: Guests who are running 5-10 minutes late are asked to call or text 336.464.7577 . If you do not contact us we will need to reschedule your appointment and you may be considered a “No Show”. Guests who are running 15 minutes or more for their appointment will need to reschedule.

Details

Our cancelation fee policy is in place to ensure our people are paid for their time. The cancelation fee will either be charged to the card you provided when booking your appointment, an Invoice sent to your email, or charged during your next scheduled appointment.

Transparency on fees: of the amount that is charged, the business receives 50% and the service provider receives 50%.

While we love all our guests and appreciate them, there comes a time when we have to part ways. Guest who are rude, frequently late, cancel often, are no-shows, or do not reach out to us will be asked to find another spa that can better accommodate them.

Guests Under 18

  • Parents/Guardians of guests under the age of 18 must fill out a consent form.

  • Parents/Guardians must agree to the terms in the consent form before services are started.

  • Guests under the age of 18 must be accompanied by a parent/guardian during their services.


Spa Days

Payment

  • Once the date, time, services, and items for your Spa Day are confirmed, we will send you an invoice for your custom Spa Day.

  • Once your party receives an invoice from us, a deposit of 20% of the total charges must be paid within 7 days of receiving the invoice. This deposit is nonrefundable and must be paid to secure the time and date of your Spa Day.

  • Upon request, invoices can be sent to one person for the total charge or they can be sent to each individual. Charges can be split evenly or broken down for each person based on the services they have chosen.

Guest List

  • The organizer of the Spa Day will receive a guest list form the same day as their invoice.

  • This guest list form MUST be completed within 7 Days of receiving it.

  • If a guest list is not filled out within the 7 Days your spa day will be canceled.



Rescheduling

  • Spa Days can be rescheduled within 2 weeks of the event.

  • Be sure to contact us via Phone, Text, or Email to inform us of any changes.

Cancellation

  • Spa Days may be canceled 2 weeks in advance at no charge (minus the deposit).

  • Spa Days canceled 1 Week before the scheduled date will be charged 25% of the total cost (minus the deposit).

  • Spa Days canceled 5 days before the scheduled date will be charged 50% of the total cost (minus the deposit).

  • Spa Days canceled 48hrs before the scheduled date will be charged 100% of the total cost.

Payment

  • All guests are required to enter credit card information when booking their appointments. The card that is entered will only be charged if the guest cancels within less than 24 hours or does not show up to their appointment.

  • Credit Cards, Cash, and checks are accepted at no fee. There’s a $25 fee for all or any returned checks

  • We offer both e-gift cards and physical gift cards. In order to purchase a physical gift card, please text us and request a personal shopping appointment to come in and purchase a gift card.

Refunds

• No refunds on retail products, gift cards, or packages purchased for any and all services offered at The Tiny Spa. However, there is a 30-day trial period for all purchased retail products. If you are not satisfied, bring in the receipt with the product within 30 days, and you will receive a store credit for the full amount of the retail product. Packages purchased of any service do not expire and may be transferred to another client. There are no refunds on packages.

• Pre-paid appointments that are canceled before their 24 hours of the scheduled appointment will receive a full refund minus a 5% processing fee. Refunds can take 7-10 business days.

Other

• As a courtesy to other guests please turn all cell phones and other electronic devices to silent when in the waiting area and in the treatment room.